Policies

:WELCOME:
W I L D R O O T S, a body care essentials company, is committed to using the highest grade ingredients to give you optimum results. Your skin is the largest organ of your body. Whatever you apply to your skin becomes consumed. Know your skin, know your ingredients, & don't use anything you don't personally feel comfortable with.  My products do not contain ingredients that cause premature aging, chronic headaches, migraines, disease, or any unwanted aliments. My products are handmade from scratch, hand-mixed & hand-poured. My products exclusively contain natural, nourishing ingredients without synthetic fragrances or dyes. I use only therapeutic grade essential oil, botanicals, clays, & wildcrafted herbs when possible to formulate the unique scents to keep you looking & feeling healthier and more vibrant!

:PAYMENT:
W I L D R O O T S excepts direct checkout through bigcartel, Paypal, & personal checks. In most cases, I ship orders 3-5 business days after payment is received (in the case of personal checks, after the check has cleared.)

Please complete payment within 3 days of purchase. W I L D R O O T S reserves the right to cancel a sale at any time.

Minnesota residents will be charged 6.8% sales tax, calculated automatically at checkout by Big Cartel.

:SHIPPING:
All order are shipped to the address provided through Paypal unless requested otherwise. Please contact me at the time of the order to ship to a different address.
The shipping rates I assign to items are exact as possible, not inflated with handling fees or other costs. If you're concerned at all about the shipping rates, please convo me for an exact quote.

:US SHIPPING:
All orders are shipped USPS Priority Mail. I'm happy to express ship if urgency is required. Orders are generally shipped within 3-5 business days after payment is received. On some rare occasions, orders may take up to 7 business days to ship after payment is received. If you have ordered several heavy items with higher shipping rates, I will automatically ship your order in a flat-rate USPS Priority Mail box to cut down on shipping costs. I'm careful to always reimburse shipping fees overpaid by $2.50 or more. Also, this isn't a perfect world, sometimes items are damaged in transit. If you would like to purchase additional insurance please let me know at the time of order.
I will gladly include a note with any purchase, printed on 100% post-consumer recycled paper. I try my hardest to reuse packaging supplies. It's one less bit of trash to put in the landfill, and it helps cut down on shipping costs. This will not affect the quality or cleanliness of the items you will receive.

Please let me know right away if your order hasn't arrived in a reasonable time frame. I'll either track it down or send replacement package. Priority Mail allows for package tracking, which gives me peace of mind, and allows you to keep up with the shipment of your item.

:INTERNATIONAL:
I will gladly ship everywhere. Please contact me for any questions, or shipping preferences. The buyer will be responsible for and and all duties, customs, local handling, and any other charges that may be incurred. Please contact your local country's post office for more information. It's difficult to estimate international shipping (for every country) so contact me with what you'd like to purchase and I can put together a special order with the combined shipping costs.
*Note: It can take anywhere from 2-6 weeks when shipping internationally.

:REFUNDS & EXCHANGES:
Due to the sensitivity of bath & beauty products, W I L D R O O T S will not accept returns. Please read all listings completely and ask any questions you may have before ordering. Results are not guaranteed. Please know that due to the custom and personal nature of my products, all sales are final unless I have sent you the wrong item.
However, I am committed to your satisfaction. Please contact me if you have any concerns with your purchase.
I will gladly refund the purchase price (or replace) any product that is found to be defective in any way.

:ADDITIONAL POLICIES & FAQs:                                                                    Each product description contains a full ingredient listing.  If you are unsure of allergies you may have to any of the ingredients or pregnant, please consult a midwife or physician before using.  All essential oils are used at skin safe rates, but please be aware , if you are pregnant or breastfeeding, certain essential oils should be avoided.

Ideally, products should be stored in a cool, dry place for maximum freshness.  I pride myself in using on natural & nourishing ingredients free of synthetic fragrances & dyes.  I use  only paraben- and formaldehyde-free preservatives in my product line.  My products do have a shelf life.

The contents of my products and any stated claims have not been evaluated by the FDA.  Information on this site is not intended to diagnose, treat, cure, or prevent any disease.  It is provided for informational purposes and it not meant to substitute for the advice provided by your own physician or other medically trained professional.

By purchasing my products, you agree that you are knowledgeable about the safe, appropriate storage and use of the products that you purchase.  You agree to carefully inspect your order upon arrival and report any problems or need for replacement immediately.  You agree that you will not hold W I L D  R O O T S liable for any problems that arise from your storage and use of these products.

:WHOLESALE:

W I L D  R O O T S is happy to consider requests for wholesale pricing.


last updated May 22, 2013